# Booking Terms

All data is processed in accordance with Venjue's [Privacy Policy](https://venjue.com/legal/#gdpr).

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## Confirmation and Payment

A booking is only valid once confirmed by the End User. If any subsequent changes are made, the End User must re-confirm for the changes to take effect. If no new confirmation is made, the booking in its previously confirmed state remains valid.

The Vendor is bound by the terms laid out in Venjue's [Vendor Agreement](https://venjue.com/legal/#vendor) regarding payments and bearing of costs.

## Cancellation and Partial Cancellation

Cancellations and partial cancellations must be submitted through Venjue or notified to the Vendor elsewhere so they can register it on the End User's behalf. If no such cancellation or notice is given, the End User remains liable for the full amount.

The Vendor's own cancellation terms apply if clearly stated at the time of booking.
If no clear terms exist, or if interpretation is uncertain, the standards set by the Danish industry association HORESTA shall apply where applicable.

In case of no-show without prior cancellation, any payments are forfeited, and the Vendor may claim compensation for documented losses.

Reservation fees are non-refundable.

## Liability and Governing Law

Venjue ApS provides the platform but is not a contractual party to the agreement between the End User and Vendor. Venjue may act as a neutral mediator if disputes arise. Venjue assumes no responsibility for the outcome of any disputes, or failures to comply with the agreement between the End User and the Vendor when actions or communication affecting the contractual agreements occur outside Venjue.

These terms are governed by Danish law. Disputes are settled by Danish courts, subject to mandatory consumer rights.